RESELLER SUPPORT GUIDE

How to Report a Lion OTT Panel Issue: A Reseller Checklist

For a useful Lion OTT support request, send your panel username, an order reference or purchase date, and a clear description of what happened. Add the time of the problem and relevant device or app details. Keep passwords, verification codes and connection credentials out of your message.

This checklist is for resellers who bought a Lion OTT panel or credits from the OTT Supplier IPTV Team. It helps the team identify your account and understand your request without a long exchange of incomplete messages.

1. Identify the type of request

Start with one short sentence that explains what you need. For example: “I cannot access my reseller panel,” “I have a question about my credit recharge,” or “A customer has reported a playback issue.” These are different requests, so avoid sending only “not working” without context.

• Panel access: describe what happens when you try to sign in and copy the visible error text, if there is one.
• Order or activation: include your order reference, or the approximate purchase date if you do not have a reference.
• Credit recharge: identify your panel username and the recharge order you are asking about.
• A reported technical issue: explain the affected action or service and whether it happens repeatedly or only sometimes.

2. Provide enough detail to reproduce the problem

Write down what you expected to happen and what actually happened. Include the time, date and time zone. Say when you first noticed the problem and whether it affects one account or more than one. Use account references only where they help the team locate the issue, and send them privately.

If the issue concerns an application or playback, include the device model, application name and application version if you can find it. These details are relevant to a technical report; they are usually unnecessary for a simple question about a credit purchase.

You do not need to guess the cause. A factual description such as “the panel displays this error after I press Sign in” is more useful than assuming the server, device or network must be responsible.

3. Share screenshots carefully

A screenshot can help show an error, but review it before sending. Crop it to the relevant area and cover passwords, verification codes, tokens, full connection URLs, customer details and payment information that the team does not need.

Send account-specific information only through the team's contact channels. Do not post panel credentials or customer records in public comments or groups. If payment proof is requested, send it privately and cover unrelated transactions and unnecessary banking or card details.

For general account-security guidance, Google's 2-Step Verification help page also explains why verification codes should remain private. This is general security guidance, not a claim that Lion OTT uses Google authentication.

4. Send one clear message to the team

Contact the OTT Supplier IPTV Team through the channels listed on our Contact page: WhatsApp at +44 7400 751626 or email at ottsupplieriptv@gmail.com. You can copy the template below and replace the bracketed text.

Hello OTT Supplier IPTV Team,
Request: [panel access / order / credit recharge / technical issue]
Panel username: [your username — not your password]
Order reference or purchase date: [if relevant]
What I expected: [one sentence]
What happened: [error text or short description]
First noticed: [date, time and time zone]
Affected accounts: [one or several, if known]
Device and app: [only if relevant]
Screenshot: [optional, with sensitive details hidden]

5. Keep follow-up information in the same conversation

If you discover a new detail, add it to the existing conversation rather than starting several separate requests. Tell the team if the issue has stopped, if the error message has changed, or if another account is affected. Response times can vary; this checklist does not promise a fixed response or resolution time.

For general questions, check the Lion OTT reseller FAQ. If you are asking to exchange a panel, review the Panel Exchange Policy and contact the team so it can check your account. Sending a support request does not by itself confirm eligibility for an exchange.