Panel Exchange Policy
Updated: 2 November 2026
This policy explains how the OTT Supplier IPTV Team reviews requests to exchange a Lion OTT reseller panel.
A panel that has already been activated may still qualify for an exchange if all 10 original credits remain untouched and no line or sub-reseller has been created.
Eligibility
All of the following conditions must be met:
- The panel still has its full original balance of 10 credits.
- No credit has been used.
- No line has been created.
- No sub-reseller has been created.
A remaining balance alone is not enough: the team checks the panel’s activity as well. Deleting a created line or sub-reseller does not change the fact that it was created.
Requesting an exchange
- Stop using the panel while your request is being reviewed.
- Contact the team at ottsupplieriptv@gmail.com or WhatsApp +44 7400 751626.
- Provide your panel username, order reference and the replacement panel you would like to discuss.
- Wait for the team to verify the credit balance and activity, then confirm the available exchange arrangement with you.
When the unused-panel conditions are no longer met
A panel no longer qualifies under this unused-panel exchange policy once any credit has been used or any line or sub-reseller has been created. Contact the team to discuss your situation before making further changes.
Account security
The team can identify your request using your panel username and order reference. Do not send your panel password or one-time verification codes.